Shipping, Refunds and Returns

SHIPPING:

Read about our Carbon Neutral Shipping Initiative here

  • We ship anywhere in the continental United States and Canada.
  • Rates are dependent on weight, package size or amount of purchase.
  • Retail orders $75+ excluding taxes and shipping qualify for Free U.S. Shipping. 
  • Most orders are shipped USPS Priority Mail.
  • Most Island Thyme Soap Company product orders ship carbon neutral the same or next day.
  • In certain cases custom orders will ship within 3-5 business days from the date of payment.

REFUNDS and RETURNS

At Island Thyme Soap, our customers are our top priority. We strive to provide you with high-quality products and excellent customer service.

If for any reason you are not satisfied with your purchase, please don't hesitate to contact us. We offer a hassle-free return and refund policy to ensure your complete satisfaction. If your order arrived damaged, please take a photograph of the damaged package and email it to us as soon as possible. 

Here are the details of our policy:

Returns:

  • You may return your purchase within 30 days of the delivery date for a full refund.
  • Items must be in their original condition and packaging, and have not been used or opened.
  • Shipping costs for returns will be at the expense of the customer.

Refunds:

  • Refunds will be processed within 7-10 business days after we receive the returned item.
  • Refunds will be credited to the original form of payment.

Exchanges:

  • Unfortunately, we do not offer exchanges at this time. However, you may return your purchase and place a new order for the desired item.

We hope this policy provides you with confidence in your purchase from Island Thyme Soap. If you have any questions or concerns, please don't hesitate to contact our friendly customer service team. We are always here to help you.

Please read our CANDLE SHIPPING POLICY 

While there’s not a reasonable way we can guarantee that candles will arrive the way they leave here, you should know about the extra measures we take to reduce the risk of them melting if left in a hot truck or on a hot porch.  Because of these extra steps, we don't offer refunds for melted candles.  

Used candles cannot be returned or refunded.  Island Thyme Soap Company is not responsible for improperly burned candles.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@islandthymesoap.com 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@islandthymesoap and send your item to:

Island Thyme Soap Company 
14786 Wildwood Dr, Largo FL 33774

813-314-7684 

Shipping Costs are not refundable

 

Blog posts

View all
  • Wood Wick Candle Care: Tips for a Longer-lasting, Even Burn - Island Thyme Soap Company

    Wood Wick Candle Care: Tips for a Longer-lastin...

    Wood wick candles create an ambiance that's both visually appealing and acoustically soothing, thanks to the comforting crackling sound. However, as with many natural elements, wood wicks can be finicky....

    Wood Wick Candle Care: Tips for a Longer-lastin...

    Wood wick candles create an ambiance that's both visually appealing and acoustically soothing, thanks to the comforting crackling sound. However, as with many natural elements, wood wicks can be finicky....

  • What's the Nicest Smell in the World? - Island Thyme Soap Company

    What's the Nicest Smell in the World?

    Scientists gave 10 distinct scents to 235 people from culturally diverse corners of the globe to identify the nicest smell in the world. The answer?  No surprise to us!

    What's the Nicest Smell in the World?

    Scientists gave 10 distinct scents to 235 people from culturally diverse corners of the globe to identify the nicest smell in the world. The answer?  No surprise to us!

  • Gather For Perfume Making and Candle Pouring - Island Thyme Soap Company

    Gather For Perfume Making and Candle Pouring

    Incorporating Hygge into your life can promote well-being and happiness by emphasizing self-care, mindfulness, and finding joy in simple pleasures. It means gathering in small groups, making connections and lasting memories. Don't miss...

    Gather For Perfume Making and Candle Pouring

    Incorporating Hygge into your life can promote well-being and happiness by emphasizing self-care, mindfulness, and finding joy in simple pleasures. It means gathering in small groups, making connections and lasting memories. Don't miss...

1 3
View all