Shipping, Refunds and Returns

Free Local Delivery to Indian Rocks Beach is available.

Free Local Pickup in Indian Rocks Beach & neighboring communities can be arranged.

If you choose this option you will be able to choose when you'd like to pick up your order. You'll receive an email letting you know your order is ready to be picked up.

SHIPPING:

This small business proudly supports the USPS.

Read about our Carbon Neutral Shipping Initiative here

We ship anywhere in the United States for the following rates depending on weight or amount of purchase.

Most Island Thyme Soap Company product orders ship carbon neutral the same or next day.

In certain cases custom orders will ship within 3-5 business days from the date of payment.

REFUNDS and RETURNS

Returns/Refunds: (if applicable)

While we make every effort to ensure each of our handmade items exceed your expectations, we are human. So is the USPS. We take pride in our products and and want you to be completely satisfied with your purchase. If your item arrives damaged or not to your expectations, please review the following Returns/Refund policy.

Items must be returned in NEW (unused, untested, and resalable) condition, in the original manufacturer packaging

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

ORDERS LOST OR DAMAGED IN TRANSIT

If your order was lost or damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method after the lost or damaged items have gone through our loss and damage investigation procedure. We will file an insurance claim. 

Soap

Island Thyme Soap Company cannot provide refunds or exchanges for bar soap. While our bar soap is made with premium ingredients and contain no detergents, preservatives, petroleum products, SLS, phthalates or parabens, some individuals may have sensitivities to certain fragrances, essential oils, or nut oils. Be sure to read the ingredients listed under each soap prior to placing an order.

Candles

Used candles cannot be returned or refunded.  Island Thyme Soap Company is not responsible for improperly burned candles.You may return an unused candle in the original packaging within 14 days of purchase. The buyer is responsible for shipping cost on all return items. 

Other Items

For other items to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  info@islandthymesoap.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@islandthymesoap and send your item to:

Island Thyme Soap Company 
501 20th Ave
Indian Rocks Beach Florida US 33785.

Shipping Costs are not refundable

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Your satisfaction is critical to our business and if you are not satisfied with your soap purchase, please reach out.

CONTACT US

We want your experience with us to be a positive one we'll and work with you toward that end. Feedback is always necessary for us to improve.

To return other product, you should mail it to: 

Island Thyme Soap Company 
501 20th Ave
Indian Rocks Beach Florida US 33785.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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