Subscription Box Cancellation Policy

Our cancellation policy depends upon whether you have a Membership or are purchasing an single box or item from our MEMBERS Market:
For individual box and item purchases, we require a cancellation within 48 hours of your order.

Please email subscriptions@islandthymesoap.com to cancel.

When Can I Cancel?

For a Seasonal (quarterly) Package From Paradise Membership, a cancellation must be made before the first day of the month that the next quarterly box ships (e.g., by May 31 for the June shipment; by May 31 for the June shipment; by August 31 for the September shipment; and November 30 for the December shipment). You can access your member account and make changes here.

For further questions regarding your subscription membership, please email us at subscriptions@islandthymesoap.com.