Shipping and Returns

SHIPPING:

This small business proudly supports the USPS.

We ship anywhere in the United States for the following rates depending on weight or amount of purchase.

Beginning January 23, 2018, we chose to reduce our retail shipping rates using a Three Tier Flat Rate System.

Purchases up to $10.50 ship for a Flat Rate of $2.99.

Purchases between $10.51 to $74.99 ship for a Flat Rates of $5.99.

Retail Purchases of $75.00 up ship for Free.

Most Island Thyme Soap Company product orders ship the same day. In certain cases custom orders will ship within 3-5 business days from the date of payment.

Our branded apparel and accessories will be shipped separately.

T-shirts, totes, hats, mugs etc take 2-7 business days to create and are usually shipped from our business partner within 5 business days after they are made. 

Returns/Refunds: (if applicable)

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Island Thyme Soap Company cannot provide refunds or exchanges for bar soap. While our bar soap is made with premium ingredients and contain no detergents, preservatives, petroleum products, SLS, phthalates or parabens, some individuals may have sensitivities to certain fragrances, essential oils, or nut oils. Be sure to read the ingredients listed under each soap prior to placing an order.

For other items to be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@islandthymesoap.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at infoislandthymesoap and send your item to:

Island Thyme Soap Company 
501 20th Ave
Indian Rocks Beach Florida US 33785.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Shipping

To return your product, you should mail your product to: 

Island Thyme Soap Company 
501 20th Ave
Indian Rocks Beach Florida US 33785.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.